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How we protect your account and data

Your account on jumbo88 is governed by clear terms that cover how we handle your funds, personal information, and gaming activity.

Account verification requiredPayment data encryptedWithdrawal checks in place
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jumbo88 How we protect your account and data
REACH OUR TEAM

How to contact us about your account

Live chat Our support team is available via live chat in the lobby. Open your account, tap the help icon, and connect instantly to speak about account terms, deposits, or withdrawal verification.
Support email Send detailed questions to our support address. Include your account details and the issue. We respond within 24 hours on business days.
Account settings Review your deposit history, withdrawal records, and personal information directly in your account settings. Update your verified details or request changes through the security section.
DATA & SECURITY

How we handle your information

Payment verification

Every deposit via DANA, OVO, GoPay or QRIS is linked to your verified identity. We cross-check account details before processing withdrawals to prevent fraud and protect your account.

Data retention

We retain your account data, transaction history, and login records for the duration of your account and as required by local law. You can request a copy of your personal data through account settings.

Cookie and tracking

Our platform uses cookies to keep you logged in and track your session for security. You can review and adjust cookie settings in your browser; blocking them may limit account access.

Account security

Your password and login credentials are encrypted. We recommend using a unique password and keeping your recovery email current. If you suspect unauthorized access, contact support immediately.

Withdrawal safeguards

We verify your withdrawal address and payment method before processing. Large withdrawals may require additional identity checks. This protects your funds and prevents unauthorized transfers.

Policy updates

When we update our terms or privacy practices, we notify you through your account. Material changes are flagged. You can request the full policy history or speak to support about any amendment.

Legal and account policy FAQs

We collect your name, email, date of birth, phone number, and identity document details for verification. This is standard KYC (know-your-customer) practice. Your data is encrypted and stored securely. We use it to verify your account, process deposits and withdrawals, and comply with local law.

Yes. Contact our support team through live chat or email with your account details. We can provide a copy of your personal data within 14 days. Deletion depends on local law and whether you have active funds or pending transactions. We retain transaction records as required.

Deposits via DANA, OVO, GoPay and QRIS are verified against your account identity. Withdrawals require the same verification plus confirmation of your payout method. We cross-check all requests and flag unusual activity. Your funds are held in segregated accounts.

Contact support with your account username, transaction ID, and reason for the dispute. Provide any evidence (screenshots, payment confirmations). We investigate within 5 business days and respond with findings. If a genuine error occurred, we'll correct it and notify you.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to verify and process your transactions, and with authorities where local law requires. All third parties are bound by confidentiality agreements.

We retain your account data and transaction records for as long as your account is active and for a period after closure as required by local law. You can request this history at any time through support or your account settings in the lobby.

Change your password immediately and contact our support team via live chat or email. Describe any unauthorized activity and the date it occurred. We will review your login history, lock your account if needed, and help secure it. Players in Bandung, Medan and across Indonesia can reach us 24/7.

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